TwoWay-RadioShop Returns Policy
Returns, Cancellations and Refunds
1.Goods damaged in transit must be reported to us within 24 hours of delivery. If the damage to the packaging is obvious on delivery it is advisable to make a note of the damage on the carrier’s delivery note. This helps avoid the possibility of dispute as to responsibility for damage.
2.Goods faulty on arrival must be reported to us as soon as possible after delivery. We recommend that goods are turned on as soon as possible after delivery to check that they are not “dead on arrival” and “boot up” correctly. These problems occur in a very small number of machines across the industry and in all brands. Delays in checking, for any reason, may cause unnecessary delays in correcting the problem quickly.
3.For faults developing within a manufacturers warranty period, other than the “dead on arrival” items mentioned above, please see section g) of Terms and Conditions, “Warranties and Guarantees
4.You are under a statutory duty to take reasonable care of the goods. All goods damaged in transit or faulty on arrival must be returned in all the original packaging and with all the original accessories and documentation. We will advise on the best way to either rectify the fault or return these goods, at our expense, and will issue a refund or send a replacement as soon as the goods are received by us and the damage or fault is assessed.
5.The rights of cancellation set out below apply to any agreement between you and us save insofar as the agreement is in respect of computer software if it is unsealed by you.
6.You may cancel by giving us notice in any of the following ways:
- by a notice in writing which you leave at our address (given above);
- by a notice in writing which you send by post to our address (given above);
- by facsimile to our business facsimile number (given above);
- by electronic mail to our electronic mail address (given above);
- and the notice shall operate to cancel the agreement between us.
7.If you cancel the agreement :
- you must return the goods to us at the address given above ;
- the goods must be returned to us complete (please note the definition of goods given above) ;
- you are responsible for the cost of returning the goods to us at the address given above ;
- you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
- you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
8.Cancellation of your order can be made within seven working days (Monday to Friday, excluding Bank Holidays) of delivery and returned for a full refund. We will refund the price you have paid for the goods, not including the cost of delivery. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter.
9.The cancelled goods must be unused and returned in their original condition i.e all seals intact, in all their original undamaged packaging and with all the original accessories and documentation, at your expense and, for your own protection, by a recorded delivery service. If the goods are not returned in a fully saleable condition and with all the original packaging and the original associated items then we reserve the right to refuse a refund or to deduct a reasonable amount equal to the consequent discounted re-sale value.
10.We do not accept returns without a valid RMA or returns reference number issued when the customer contacts us regarding a return and we will not be responsible in any way for returned goods without an RMA.
11.A refund will usually reach your payment account within thirty working days. Timing will depend on the speed of processing by the account company
12.We do not accept the return of software or extended warranties which have been opened with the seal broken or computers which have been registered in the customers name with the manufacturer, or not restored to factory setting, unless the item is faulty. We will not refund for damaged goods except where damages occur in transit to you or for goods not supplied by us, nor will be responsible in any way for goods not supplied by us.
13.All returned goods are tested and if they are found not to be faulty or the fault is related to damage not reported at the time of delivery we will return the item to you at your expense.